Question 1

What is Housecall?

Accepted Answer

Housecall is a licensed primary care service on a mission to provide better care that is easily accessible both in-person and virtually. Our patients enjoy access to full service medical care right in their homes, from home visits and teleconsultations to home lab testing and treatment delivery through out UAE. Services are covered by most major insurance plans.

Question 2

What area does Housecall service?

Accepted Answer

Housecall provides healthcare services throughout the UAE, including Abu Dhabi, Dubai, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Patients can also book secure teleconsultations from anywhere in the UAE using the Housecall app.

Question 3

What makes Housecall different from other primary care providers?

Accepted Answer

Housecall operates without traditional clinic locations because we bring professional healthcare directly to your home. Instead of travelling to the doctor's office, you can choose between a home doctor visit or an online consultation based on your medical needs and convenience. Most appointments are available on the same day or the next day. Through the Housecall app, you can easily book doctor consultations, home laboratory testing, and treatment delivery — all from a single platform.

Question 4

Do you accept insurance?

Accepted Answer

Housecall accepts major health insurance providers in the UAE, including Daman, Thiqa, NAS, NextCare, Liva, Sukoon, Saada, Enaya, Neuron, Al Madallah, ADNIC, Dubai Electricity and Water Authority (DEWA), and the Esaad Loyalty Program. Insurance eligibility may vary depending on your policy and coverage.

Question 5

How do I make an appointment?

Accepted Answer

Booking an appointment with Housecall is quick and convenient. Simply complete the online booking form, choose your preferred doctor, and select an available appointment time. You can schedule: Teleconsultations, Home doctor visits, Home laboratory testing. If you experience any technical issues during booking, our support team is available to assist you at techsupport@housecall.ae.

Question 6

What are the specialties of Housecall doctors?

Accepted Answer

All Housecall doctors are specialized in primary care and fully licensed by the Department of Health – Abu Dhabi (DOH) or the Dubai Health Authority (DHA). Our medical team includes specialists and consultants in: Family Medicine, Internal Medicine, Pediatrics, General Practice. Visit our Doctors page to learn more about our experienced healthcare professionals.

Question 7

Can you help me manage a chronic disease?

Accepted Answer

Housecall supports your long-term health through routine medical check-ups, chronic disease management, lab testing, and regular refills. Your healthcare records are securely maintained to support continuity of care and facilitate referrals to specialists whenever necessary.

Question 8

Do you see children?

Accepted Answer

Definitely! Housecall's licensed family medicine physicians and pediatricians are qualified to provide medical care for children in Dubai, Abu Dhabi, Al Ain, and other UAE locations. Our doctors treat common childhood illnesses while providing preventive and ongoing pediatric healthcare in the comfort of your home or through teleconsultations.

Question 9

Do I have to pay for a consultation?

Accepted Answer

Housecall accepts most major UAE health insurance providers. Many insurance plans cover eligible services with no cost, while some policies may require a co-payment. You can verify your insurance eligibility by visiting our Insurance page or contacting our support team at 600 566119. You can also choose to self-pay.

Question 10

What happens after the consultation?

Accepted Answer

If your doctor orders a laboratory test, our care coordination team will contact you to arrange a convenient home sample collection appointment. Once the laboratory has processed your tests, your doctor will review the results and discuss the findings with you. If additional treatment or specialist care is required, your doctor will provide appropriate referrals and guide you through the next steps of your healthcare journey.

Question 11

How do I receive my Rx medications?

Accepted Answer

Your doctor will write you a Rx if warranted and one of our partner pharmacies will deliver the medication to your home. You also have the option of taking the Rx to your preferred pharmacy.

رعاية صحية تتمحور حولك

استشارات الطبيب الافتراضية أو المنزلية والرعاية الشاملة

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