• Be treated to the highest professional standards by appropriately licensed, qualified, and experienced practitioners in a properly licensed and approved facility with honour dignity.
• Be involved in any decision making about your treatment and care.
• Have communications in your native language or through the services of an interpreter.
• Refuse or accept treatment based on personal decision.
• Have access to your medical records and expect those records to be up-to-date and accurate.
• The right to receive information and ask questions related to the confidentiality of your telemedicine/Home visit consultation and the use of your medical information.
• The right to receive safe and quality care within the range of services that telemedicine/Home visit provides.
• To seek a second medical opinion about your illness or request for your transfer to another Hospital or facility
• Privacy both of person and information.
• Be informed regarding any uncovered costs and expenses prior to making decisions.
• The right to request an in-person consultation (Home visits) should you feel that the telemedicine consultation is less than adequate or otherwise unsatisfactory.
• Receive treatment regardless of the status of your insurance card.
• The right to receive a copy of and details about your bill.
• Receive information on how to make a complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behaviour of the staff.
• To be free from restraints and seclusion that is not medically necessary.
• To be addressed by your proper names and to be informed the names of your healthcare providers.
• The right to know the telemedicine/ Home visit grievance process and share a concern or grievance about your care either orally or in writing and receive a timely notice of resolution. If you have a grievance or concern, please contact the Clinic Manager.
• To request for the relief from pain.
• To be able to exercise cultural and spiritual believes.
• To present their valid EID/insurance card with them when they approach Droncall.
• To follow any specific rules and regulations of the facility.
• Follow the treatment plan as outlined by the health care professional.
• Ask any question if they are not clear and got convinced about any aspect of their healthcare provided including documents that are being asked to sign.
• To consider the rights and responsibilities of other patient and healthcare professionals and treat others including visitors with courtesy and respect.
• Not to use abusive language or display unsocial behaviour to Doctors/Nurses or other staff.
• To show consideration for the needs of others at all times.
• To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines.
• Face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
• To keep appointments and inform staff if you are unable to attend so that the time can be used by other patients.
• To inform staff if you have any special needs for effective refusal from the consultation.
• To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility.
• To take care of the Droncall property and supplies (if any)
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